At COALESCE Candles, we ensure product quality pre-shipment. Used candles are non-returnable, but we address shipping damage with proof within 7 days. Unused, damaged items can be returned and exchanged within 14 days.

1. Email within 14 days, stating the reason.

2. Upon approval, we’ll provide the return address and authorization number. Do not use the return address on your shipping label.

3. Return in original packaging, securing candles for safety. Retain tracking information.

4. Refunds are not available, only exchanges.

Avoid returning to the address on your shipping label. Thank you for understanding.

Send us an email at or submit your information via the form.